Incident
An unplanned interruption or degradation of service. Managed by impact, with restoration separated from root-cause analysis.
See it in context
Operations, scheduling and production support: Triage: an abend at three in the morning
An unplanned interruption or degradation of service. Managed by impact, with restoration separated from root-cause analysis.
See it in context
Operations, scheduling and production support: Triage: an abend at three in the morning