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Production incidentIntermediate25 min

Incident: unexpected RC 4 from the partner feed

INC21058 · 04:20 · MPSYS
Job FEEDRUN ended RC=0004
Step POST was not executed: the partner payments were not posted

A partner moved to version 2 of their payment feed yesterday. FEEDRUN checks the feed with PAYCHK (which ends RC 4 if it rejects anything) and only posts it when RC is 0. The feed itself (PROD.PARTNER.FEED) must not be edited.

What you will do

  1. Find what was rejected and why
  2. Choose a safe fix
  3. Rerun and post the payments

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