CoreOperations20 min
The operations command center
How a mainframe operations team runs the system around the clock: who does what, the consoles and tools on the desk, and the habits that keep a shift calm.
What you will be able to do
- Name the roles in mainframe operations and what each one owns
- Describe the consoles, schedulers, automation and monitors an operations desk uses
- Run a shift well: run books, escalation, major incidents, changes and handover
Lessons
- Who works in mainframe operationsA mainframe runs around the clock, so a team watches it around the clock. Operators run the system and the console, schedulers run the batch, production support fixes application…
- The tools on the operations deskAn operations desk combines consoles that talk to z/OS and the hardware, SDSF or IOF for jobs and output, a scheduler for batch, automation that answers routine events, monitors…
- Running a shift wellCalm shifts come from habits: a structured handover, run books that are followed and improved, a clear escalation path, a disciplined major incident bridge, respect for the…
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